Join Lanes as a customer service coordinator

We have customer service coordinator jobs available across the business, offering an excellent opportunity to join a dynamic team and play a central role in supporting both our field engineers and our clients. In this role, you’ll be the first point of contact, coordinating requests, recording accurate information and making sure services are delivered efficiently.

You’ll play an active role in supporting families, businesses and communities by keeping our service delivery on track. As part of a motivated team, you’ll have the opportunity to suggest improvements, take ownership of tasks and focus on clear outcomes such as reducing response times, resolving client queries quickly, and keeping accurate records that ensure jobs are completed without delays. A key part of the role is making sure our engineers have the right information, equipment and schedules to finish each job first time, while providing clients with the reliable service they expect from Lanes Group.

Key responsibilities at a glance

• Coordinate daily work schedules and support operational teams to keep projects running smoothly.
• Act as the first point of contact for client queries and supplier requests, resolving issues quickly and professionally.
• Provide exceptional support to colleagues, clients and communities, helping families and businesses access reliable services.
• Communicate effectively with engineers on site to make sure they have the right information, equipment, and resources for each job.
• Contribute new ideas to improve outcomes for customers.

We welcome applications from people with previous experience, but this isn’t essential. If you’re organised, motivated and passionate about helping customers, you’ll have the chance to develop your skills and build a career with us.

Working at Lanes offers plenty of benefits

When you join Lanes as a customer service coordinator, you’ll be part of a company that values its people and offers a range of rewards to support your career and wellbeing.

We offer:

• Permanent contracts with competitive salaries paid per annum.
• Full time roles, with part time and pro rata arrangements also considered.
• 24 days’ annual leave plus bank holidays.
• Access to company benefits and professional development opportunities.
• Supportive policies, including reasonable adjustments during the recruitment process and throughout employment.

You can read more about the full package we provide on our rewards and benefits page.

Apply for this full-time role today

If you’re seeking an exciting opportunity to join a professional team within a company respected as one of the UK’s market leaders, apply today. With roles available nationwide, this could be the start of a rewarding career at Lanes Group.

Browse our customer and works coordinator jobs below:

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