Customer coordinators: responsibilities involved

Customer coordinators at Lanes Group will be based at our state-of-the-art Slough Utilities Head Office in Berkshire, and will be responsible for developing ideal solutions for Thames Water customers and overseeing the execution process from beginning to end.

Staff are expected to coordinate between our central Customer Solutions Centre and our local teams to process the requirements of clients who are experiencing emergencies, helping to correctly diagnose their problems before ensuring that the relevant field engineers have the information, skills and equipment to get the job done. Whether it’s a drain cleaning or sewer maintenance job, or planning a CCTV survey of a potential blockage, it will be up to the customer coordination team to maintain close contact with all of the relevant parties and make sure work is progressing at an effective pace.

As such, we’re on the lookout for skilled communicators who are highly organised and have a dedication to high standards of customer service, as well as the ability to operate well under pressure. However, no single individual will ever be working completely alone, as our policy at Lanes Group is to make sure that all staff members are provided with the support and stable working environment they need to thrive as part of our vibrant team.

Salary and working conditions

Lanes Group is known for offering competitive rates of pay to all of our office- and field-based staff members, and customer coordinators are no exception to this. As a new customer service coordinator, a generous starting salary that reflects your level of expertise and experience can be negotiated, and you’ll have ample opportunity to earn more, whether through overtime or by moving up to more senior roles.

However, there’s more to the Lanes Group company culture than simply a generous paycheque. Office workers can expect to benefit from flexible rotating shift patterns that cover a variety of hours; we also make sure to go the extra mile to provide a friendly, engaging professional environment that’s geared as much towards enjoyment as productivity, so you’ll always feel that you can count on the support of your colleagues.

Other perks that elevate Lanes Group as a top employer include regular training to help workers develop their skills and capabilities over time, as well as access to an optional company-wide health scheme, a workplace pension and childcare vouchers, plus free car parking both in Slough and across 80% of our national network of depots and offices.
 

Skills, qualifications and experience

We are looking for able, enthusiastic and passionate candidates for our customer coordinator roles, rather than focusing on any specific prior work history or formal qualifications. Although previous planning and coordinating experience would be ideal, it is not an essential prerequisite, as we will provide workers with a comprehensive training package to bring everyone up to speed and give them the skills they need to succeed.

The most important attribute for a Lanes Group customer coordinator is a proven ability to communicate effectively with a variety of people, as the job will require you to relay information between customers and colleagues from several different teams. The ideal candidate should also be able to demonstrate a positive, can-do approach to their work, as well as a real drive to learn and improve, and a dedication to maintaining a high standard across everything they do.

By bringing your gift for empathetic communication and commitment to positive outcomes to this role, you’ll be contributing to the organisation’s continued growth and success in a way that’s indispensable to us.

Future prospects

Here at Lanes Group, we strive to provide our employees with a sense of job security and an opportunity to develop their long-term careers as part of the Lanes family. Naturally, our customer coordinators can expect the same treatment.

With regular training on offer, our staff can gradually develop and hone their skills over time, allowing them to increase their earning power and move into new roles. Within our customer coordination team, there is plenty of scope for the most capable and ambitious professionals to move upwards into management positions and take on expanded responsibilities to match their drive and passion.

We also strive to be an equal opportunities employer, meaning we welcome applications from underrepresented areas of the community. We pledge that no Lanes Group applicant will ever face unnecessary barriers to success and personal development, and it’s a principle that forms a key pillar of our reputation as an employer and a business.