Administrators: job responsibilities involved

Our administrators will be based within their local depot and tasked with handling incoming and outgoing calls from Lanes customers, engineers and the drainage network. They will provide administrative support to ensure all job packs, paperwork and reports are completed on time, thereby allowing work to be invoiced promptly and suppliers paid correctly.

There will also be general administrative duties, including photocopying, filing and handling post, and coordination with the sales team; additionally, administrators will collate timesheets for engineers for payroll to process, to make sure their colleagues receive their salaries on time.

We are therefore aiming to hire skilled communicators who are highly organised and dedicated to high standards of customer service, as well as being able to operate well under pressure. However, no single individual will ever be working completely alone, as our policy at Lanes Group is to make sure that all staff members are provided with the support and stable working environment they need to thrive as part of our depot teams.

Salary and working conditions

Lanes Group is known for offering competitive rates of pay to our employees, and administrators are no exception to this. You can therefore expect to negotiate a generous average salary that accurately reflects the expertise and experience you are bringing to the role.

However, there is more to the Lanes Group company culture than simply a generous pay rate per annum. Office employees can expect to benefit from working Monday to Friday in an engaging professional environment that is geared as much towards enjoyment as productivity, so you’ll always feel that you can count on the support of your colleagues.

Moreover, Lanes employees can access a number of excellent benefits to encourage and reward their long-term loyalty and job satisfaction. As a top employer, we provide regular training to help staff develop their skills and capabilities over time, as well as 23 days of holiday pay entitlement, plus bank holidays. Access to an optional company-wide health scheme, a workplace pension and childcare vouchers are also part of our basic offering, in addition to free on-site car parking at 80% of our depots and offices.

Skills, qualifications and experience

We are looking for able, enthusiastic and passionate administrator job candidates who are accurate and detail-focused in their work. They must also be highly organised, with good diary management skills. Good all-round communication skills and excellent IT skills are essential for the successful candidate.

Qualities such as these are more important for job applicants than any specific prior work history or formal qualifications, although previous administration experience is ideal. Experience with systems and databases is advantageous, as Lanes uses tools such as the HR and payroll platform Cascade and the AX purchase order system in our work.

However, training will be available for all new employees to ensure they have the skills they need to succeed. We’re particularly keen to focus on our candidates’ ability to communicate effectively with a variety of people, to relay information between customers and colleagues, and to approach their work with a positive, can-do attitude and a real commitment to high standards and continuous improvement.

Future prospects

Joining Lanes Group as an administrator could be the first step towards a range of exciting and dynamic career opportunities, as we are an organisation that prides itself on investing in talent and helping employees achieve their potential over an extended period.

As you progress through your career, you’ll be able to acquire new skills and capabilities, allowing you to take on different types of work and become an experienced administrator, with a job title that reflects this expertise. It’s also possible to find work opportunities with Lanes wherever you are in the UK, as we currently employ more than 2,200 people across our 25 regional offices and utility hubs throughout the country, from our head office in Leeds and our busy London office, through to our regional depots in Scotland and Wales.

What’s more, we strive to be an equal opportunities employer and welcome applications from underrepresented areas of the community, meaning that no candidate will ever be stopped from succeeding at Lanes because of their background.

If you are interested in learning more about our roles, sign up for our job alert service below, and you will receive notifications about your chosen role and similar jobs as they become available.