Administrator job responsibilities

Our administrators are based in their local depot and play a central role in managing communication between clients, engineers and the wider drainage network. On a typical week, this involves handling incoming and outgoing calls, supporting depot managers, and making sure job packs, digital paperwork and reports are completed on time. Getting these administrative tasks right can make all the difference - from helping a customer return to their home after flooding to supporting a business as it reopens after an emergency. Administrators also take the lead on pulling together engineer timesheets, making sure payroll runs without hitch and everyone gets paid on time.

We’re seeking people who are skilled communicators, highly organised and confident managing a busy workload under pressure. However, no single individual will ever be working completely alone, as our policy at Lanes Group is to make sure that all staff members are provided with the support and stable working environment they need to thrive as part of our depot teams.

With depots across cities like London, Manchester and Glasgow, through to regional hubs - there are roles available in most areas of the country.

Salary and working conditions

At Lanes Group, administrators are valued for the role they play in keeping everything running smoothly, and that’s reflected in the pay on offer. You can expect a starting salary that matches your experience and skills, with room to grow as you progress.

Our office teams work Monday to Friday, with clear hours that make it easier to balance life inside and outside of work. The atmosphere is professional but supportive - the sort of environment where you can get the job done without feeling boxed in. It’s worth noting that teamwork is at the heart of every depot, so you’ll always have colleagues around you who are ready to help.

Beyond salary, there are plenty of benefits designed to reward long-term commitment. For example, you’ll receive 23 days of holiday plus bank holidays, regular training opportunities and access to a workplace pension. There’s also an optional company-wide health scheme, childcare vouchers and free on-site parking at around 80% of depots and offices. It’s the kind of package that shows how much Lanes values the people who make a difference every day.

Do Lanes offer part-time and full-time roles?

Administrator jobs at Lanes are mostly full-time positions, as the role involves managing a steady flow of tasks that support depot teams throughout the week. For example, a full-time sales administrator will usually work set hours Monday to Friday, making sure client calls are handled with ease.

Most opportunities are full time, and with them come the same benefits, such as holiday allowance and training opportunities, that many of our administrators value as they build long-term careers with us.

Skills, qualifications and experience for admin jobs

We are looking for able, enthusiastic and passionate administrator job candidates who are accurate and detail-focused in their work, as well as being highly organised. Good all-round communication skills are essential, as well as excellent IT skills.

Qualities such as these are more important for job applicants than any specific prior work history or formal qualifications, although previous administration experience is ideal. Experience with systems and databases is advantageous, as Lanes uses tools such as the HR and payroll platform Cascade and the AX purchase order system in our work.

However, training will be available for all new employees to equip them with the skills they need to succeed. So we’re particularly keen to focus on our candidates’ ability to communicate effectively with a variety of people, to relay information between customers and colleagues and to approach their work with a positive, can-do attitude and a real commitment to high standards and continuous improvement.

Future prospects

Joining Lanes Group as an administrator could be the first step towards a range of exciting and dynamic career opportunities, as we are an organisation that prides itself on investing in talent and helping employees achieve their potential over an extended period.

As you progress through your career, you’ll be able to acquire new skills and capabilities, allowing you to take on different types of work. It’s also possible to find work opportunities with Lanes wherever you are in the UK, as we currently employ more than 2,200 people across our 25 regional offices and utility hubs throughout England, Scotland and Wales.

What’s more, we strive to be an equal opportunities employer and welcome applications from underrepresented areas of the community, meaning that no candidate will ever be stopped from succeeding at Lanes because of their background.