Training at Lanes Group

Training here at Lanes is not just about the basics; we want to give you the knowledge and confidence to do the best job you can, and to do it safely.

At Lanes we are proud to promote a culture of ongoing personal and professional development, and we are dedicated to helping our staff enjoy a rewarding and successful career.

As a result, we run a range of industry-leading training courses and programmes for our employees.

Our training programmes

We’ve built a multimillion-pound business around a strong health and safety (H&S) culture, and our commitment to safe working means we take our responsibilities further than any legal obligations, so H&S training is ongoing.

As well as a core focus on H&S, there are practical courses that allow you to learn skills in your chosen field - many of which are mandatory, depending on the job role you take on.

For example, drainage engineers must take courses in high-pressure water jetting, street works and more.

However, optional courses are also available to increase your skill-set. For instance, drainage engineers have the opportunity to gain their HGV licence and undertake OS19X training.

By taking advantage of the government’s Apprenticeship Levy, we are able to fund ongoing training and development for our various team members, ensuring that every individual is able to continue gaining new skills and expanding their professional horizons.

City & Guilds-accredited

We have even developed our own programmes, such as a City & Guilds-accredited drainage engineer course and City & Guilds-accredited CIPP pipe renovation course.

We also offer WJA Blue and Red code of practice training, bespoke CCTV training and on-site one-to-one guidance with field engineers.

An innovative learning environment

One of the most unique things about the training opportunities at Lanes Group is the Igloo - a 360-degree projection theatre owned by Lanes Utilities at the CSC Centre in Slough.

The Igloo delivers wraparound sound and vision, which allows teams to instantly see and hear what it is like to be inside a sewer - even in hazardous situations - without having to leave the training room. This means the trainee is able to gain a totally different perspective on the industry than they would get elsewhere.

In our opinion, this pioneering training aid delivers a more real, meaningful, interactive and effective learning experience. That’s why we invested £60,000 in the virtual reality-style space.

Lanes - Thames Water SMART Igloo training from Igloo on Vimeo.

Training for office-based roles

Customer-facing staff will receive training in sales, admin and customer care, as well as workshops on customer service behaviours, skills and leadership.Office-based staff will also get hands-on training on our CRM and finance systems to ensure they are as effective as possible.

Furthermore, members of the team are encouraged to develop individually, which is why the company has fully funded or part-funded courses such as:

• CIM (Chartered Institute of Marketing)
• AAT (Association of Accounting Technicians - Level 3)
• CIPD foundation level certificate in HR
• HGV2 driving courses

Contact us

If you’d like to find out more about what it’s like to be part of the Lanes family, get in touch with us today by visiting our contact page.