Training here at Lanes is not just about the basics; we want to give you the knowledge and confidence to do the best job you can, and to do it safely.
At Lanes we are proud to promote a culture of ongoing personal and professional development, and we are dedicated to helping our staff enjoy a rewarding and successful career.
As a result, we run a range of industry-leading training courses and programmes for our employees.
We’ve built a multimillion-pound business around a strong health and safety (H&S) culture, and our commitment to safe working means we take our responsibilities further than any legal obligations, so H&S training is ongoing.
As well as a core focus on H&S, there are practical courses that allow you to learn skills in your chosen field - many of which are mandatory, depending on the job role you take on.
For example, drainage engineers must take courses in high-pressure water jetting, street works and more.
However, optional courses are also available to increase your skill-set. For instance, drainage engineers have the opportunity to gain their HGV licence and undertake OS19X training.
By taking advantage of the government’s Apprenticeship Levy, we are able to fund ongoing training and development for our various team members, ensuring that every individual is able to continue gaining new skills and expanding their professional horizons.
We have even developed our own programmes, such as a City & Guilds-accredited drainage engineer course and City & Guilds-accredited CIPP pipe renovation course.
We also offer WJA Blue and Red code of practice training, bespoke CCTV training and on-site one-to-one guidance with field engineers.
One of the most unique things about the training opportunities at Lanes Group is the Igloo - a 360-degree projection theatre owned by Lanes Utilities at the CSC Centre in Slough.
The Igloo delivers wraparound sound and vision, which allows teams to instantly see and hear what it is like to be inside a sewer - even in hazardous situations - without having to leave the training room. This means the trainee is able to gain a totally different perspective on the industry than they would get elsewhere.
In our opinion, this pioneering training aid delivers a more real, meaningful, interactive and effective learning experience. That’s why we invested £60,000 in the virtual reality-style space.
Lanes - Thames Water SMART Igloo training from Igloo on Vimeo.
Customer-facing staff will receive training in sales, admin and customer care, as well as workshops on customer service behaviours, skills and leadership.Office-based staff will also get hands-on training on our CRM and finance systems to ensure they are as effective as possible.
Furthermore, members of the team are encouraged to develop individually, which is why the company has fully funded or part-funded courses such as:
If you’d like to find out more about what it’s like to be part of the Lanes family, get in touch with us today by visiting our contact page.
Looking for a job? Take a look at our latest vacancies
Lanes Group plc,
17 Parkside Lane, Parkside Industrial Estate, Leeds, LS11 5TD
Lanes Group plc
Customer Solutions Centre
9 Cambridge Avenue
Our News Feeds
Andy’s jobs journey reaches fulfilment down in the sewers
Andy led the Lanes emergency team, working on behalf of Thames Water, that first responded to the discovery of the Islington concreteberg.
Win £50 voucher by taking part in our employee wellness survey
Answer our survey on employee wellness and be in with a chance of winning £50 Love2Shop vouchers.
Why Lanes Group - and the drainage sector - is perfect for those looking for a new career
Find out more about what makes the drainage sector such an attractive proposition for those looking for a change in career.
Where to start when making a career change
Let us help you understand your options when it comes to changing careers
How to successfully apply for a role as a Lanes Group CCTV engineer
Find out more about what we're looking for in our CCTV engineers, and how to maximise your chances of securing a role with Lanes Group.
What it’s actually like to work in the drainage industry
In this article, we look at the many great things about working in the sector and show you what it’s really like to have a career in this growing sector, while busting a fair few myths in the process.