At Lanes Group, we pride ourselves on being the UK's largest privately owned drainage contractor, with a network that spans 25 offices and depots nationwide. Our success is built not just on the expertise of our field engineers and drivers, but also on the dedicated efforts of our office-based staff. These integral team members work tirelessly behind the scenes to ensure that our operations run smoothly, providing essential support and information to meet the needs of millions of clients.

Office jobs at Lanes Group are pivotal to our mission. We seek organised and dedicated candidates to join our team, offering a variety of roles that emphasise strong communication skills, problem-solving abilities, and a commitment to customer service.

What Sets Lanes Group Apart?

Founded on a commitment to excellence and innovation, Lanes Group has grown to become a leader in the drainage industry. Our expansive network covers the entire UK, ensuring that we can respond swiftly and efficiently to the needs of our clients. With a diverse range of services, including emergency drain repairs, planned maintenance and advanced pipeline rehabilitation, we cater to both residential and commercial clients.

Our company ethos is rooted in providing exceptional service and fostering a supportive work environment for our employees. We believe in investing in our staff, offering comprehensive training programmes and numerous opportunities for career progression. Our team of over 2,200 professionals works collaboratively to maintain our high standards and drive continuous improvement.

At Lanes Group, we are also committed to sustainability and innovation, utilising the latest technology and environmentally friendly practices to deliver our services. Whether it’s through cutting-edge CCTV surveys or no-dig repair techniques, we strive to minimise our environmental impact while maximising efficiency.

Types of Office Jobs at Lanes Group

At Lanes Group, we offer a diverse array of office-based roles that are crucial to our operations. Each position is designed to support our field teams and ensure the smooth running of our services. Here are some of the key types of office jobs available at Lanes Group:

Administrative Roles

Administrative roles form the backbone of our office operations. These positions involve a variety of tasks such as data entry, scheduling and maintaining records. Administrators play a critical role in ensuring that all necessary information is accurately recorded and easily accessible. Their work supports our field engineers and drivers by providing them with the data they need to perform their jobs effectively.

Customer Support

Customer support roles are vital for maintaining our high standards of customer service. These positions require strong communication skills and a customer-focused mindset. Customer support staff handle inquiries, resolve issues, and provide information to clients. They are the first point of contact for many of our customers, making their role essential in maintaining our reputation for excellent service.

Office Management

Office managers oversee the daily operations of our offices. They are responsible for managing office supplies, coordinating between departments, and ensuring that everything runs smoothly. This role requires strong organisational skills and the ability to multitask effectively. Office managers ensure that our offices operate efficiently and that our staff have everything they need to perform their roles.

Specialised Roles

In addition to general administrative and support positions, we also offer specialised roles in areas such as human resources, finance and IT. These positions require specific skill sets and qualifications. HR professionals manage recruitment, employee relations and training. Finance staff handle budgeting, financial reporting and payroll. IT support ensures that our technology systems are running smoothly and provides assistance with any technical issues.

Required Skills and Qualifications

At Lanes Group, we believe that our office-based staff are integral to our success. To ensure that we maintain our high standards and provide exceptional service to our clients, we look for candidates with specific skills and qualifications. Here are the key skills and qualifications required for office jobs at Lanes Group:

Problem-Solving Skills

Problem-solving skills are essential for many of our office roles. Our staff often need to troubleshoot issues and find effective solutions quickly. Whether it's resolving a client query, addressing a scheduling conflict or handling an unexpected challenge, the ability to think critically and act decisively is crucial.

Communication Skills

Strong communication skills are a must for all office positions at Lanes Group. Our employees need to communicate clearly and effectively with clients, field engineers and other team members. This includes both written and verbal communication, as well as active listening skills to understand and address concerns accurately.

Organisational Skills

Organisational skills are vital for managing the various tasks and responsibilities that come with office roles. From maintaining records and managing office supplies to coordinating schedules and ensuring the smooth running of operations, being organised helps our staff stay on top of their duties and support our overall efficiency.

Teamwork and Collaboration

Teamwork is at the heart of what we do at Lanes Group. Our office staff work closely with each other and with our field teams to ensure that our services are delivered seamlessly. Being able to collaborate effectively and support colleagues is essential for maintaining a positive and productive work environment.

Technical Skills

Depending on the specific role, certain technical skills may be required. For example, proficiency in office software like Microsoft Office Suite is often necessary for administrative tasks. For specialised roles such as IT support, more advanced technical knowledge and skills are needed to manage and troubleshoot our systems.

Qualifications

The qualifications required for office jobs at Lanes Group vary depending on the role. Generally, a good educational background is beneficial, with many positions requiring at least GCSEs in English and Maths. For specialised roles, higher education qualifications and specific certifications may be necessary. For instance, HR positions might require CIPD qualifications, while finance roles could require accounting certifications such as ACCA or CIMA.

Attention to Detail

Attention to detail is crucial for ensuring accuracy in all aspects of our office operations. Whether it's entering data, managing records or preparing reports, being meticulous helps prevent errors and maintain the high standards we are known for.

The Benefits of Working at Lanes Group

Working at Lanes Group offers numerous benefits, making it an attractive choice for those seeking a fulfilling and rewarding career. We are committed to providing our employees with a supportive and enriching work environment that promotes personal and professional growth. Here are some of the key benefits of working at Lanes Group:

Career Development

At Lanes Group, we believe in nurturing our employees' potential and helping them achieve their career goals. We offer a variety of training programmes and development opportunities to enhance your skills and advance your career. Whether you're starting out or looking to take the next step, we provide the resources and support needed for continuous growth.

Supportive Team Environment

Our team-oriented culture fosters a collaborative and supportive work environment. We understand that our success is built on the contributions of every team member, and we encourage teamwork and cooperation. You'll be working alongside dedicated professionals who are always willing to lend a helping hand and share their expertise.

Employee Benefits

We offer a comprehensive benefits package to ensure the wellbeing of our employees. This includes health insurance, pension plans and paid leave. We also provide additional perks such as flexible working hours, employee discounts and wellness programmes. Our aim is to support your overall health and happiness both inside and outside of work.

Training and Development

Continuous learning is a cornerstone of our philosophy at Lanes Group. We provide access to a range of training programmes designed to enhance your skills and knowledge. From on-the-job training to professional development courses, we invest in your growth to ensure you have the tools you need to succeed.

Varied and Dynamic Work

No two days are the same at Lanes Group. The varied nature of our work means that you'll be constantly engaged and challenged. Whether you're solving new problems, interacting with different clients or working on various projects, you'll find that your job is dynamic and fulfilling.

Employee Recognition

We value and recognise the hard work and dedication of our employees. Through our employee recognition programmes, we celebrate achievements and reward exceptional performance. Your contributions are appreciated, and we ensure that your efforts do not go unnoticed.

Community and Sustainability

Working at Lanes Group means being part of a company that cares about the community and the environment. We are committed to sustainability and corporate social responsibility, ensuring that our operations have a positive impact. You can take pride in being part of an organisation that strives to make a difference.

Join Our Team Today

We need hard-working, enthusiastic and energetic employees to support our operations across the length and breadth of the UK. Take a look at the roles we have to offer.

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