Artificial intelligence (AI) is already changing how we work. Chatbots are answering customer service questions. Self-checkouts are a familiar sight in supermarkets. Apps now exist that can generate entire reports in seconds. There’s no escaping the fact that AI is becoming more common in workplaces everywhere.

This has made some people excited - AI tools can speed up tasks, improve efficiency, and open up new opportunities. But it has also made some workers nervous about the employment landscape. What happens if AI starts doing more of the jobs that people used to do? What if automation means fewer opportunities for those who don’t have degrees, technical skills or specialist training?

At Lanes Group, we understand these concerns. We also recognise that while AI is useful, it is still a tool. And like any tool in your toolbox, it still needs a skilled human to pick it up and put it to work. No doubt in the coming years and decades some types of jobs will be largely taken over by AI. However, there are some jobs that AI simply can’t do - and drainage is one of them.

If you’re looking for secure work in a hands-on industry, this is good news. AI might change the way we work, but it won’t replace the need for skilled people who know how to get the job done. In this blog we’ll look at how AI could change the job market, and how you can secure your future in an industry that AI won’t disrupt.

How AI Is Changing the Job Market

AI is already making an impact in many industries. It’s particularly useful for:

• Automating routine tasks: things like data entry, stock management and some customer service roles can now be handled by machine learning.
• Enhancing productivity: AI integration can help businesses with data analysis, allowing them to make decisions more quickly.
• Predictive maintenance: AI algorithms can predict when machines or vehicles might break down, helping companies fix problems before they happen.

Because of this, existing jobs are changing. Certain roles that once required manual input are now being partly automated, meaning workers may need to adapt and learn new skills.

But while AI technology is great at dealing with numbers, data and repetitive tasks, it struggles with tasks that require physical skill, problem-solving and adaptability. That’s why industries like drainage, construction and engineering still rely on human capabilities, and will continue to do so for a long time to come.

AI Can’t Replace Skilled, Hands-On Work

AI might be able to analyse drainage maps and predict potential blockages, but it can’t go out and fix them. It can’t climb down into a sewer, operate high-pressure jetting equipment, or carry out a repair. It can’t assess a situation on-site or make safety decisions in the moment. It certainly can’t reassure a customer who is worried about the work being done on their property.

Here’s why jobs like drainage engineering and driver-operator roles will remain human-led:

1. AI can’t adapt like human workers can

Every job in drainage is different. A blockage might seem simple at first, but can then turn into a major repair once the problem is fully assessed. A flooding issue might need urgent work in an unpredictable environment. AI struggles with change, but people know how to think on their feet.

2. Skilled work requires hands-on experience

Manual tasks like operating jetting equipment, clearing a drain or conducting CCTV surveys take training, practice and expertise. AI can help by suggesting solutions, but it can’t physically do the work. That’s why skilled drainage engineers will always be needed.

3. Safety decisions require human judgement

Drainage work often happens in challenging conditions - busy roads, construction sites and confined spaces. A machine can’t judge risks the way an experienced worker can. Knowing when to act, when to wait and how to respond to changing conditions is a human skill.

4. AI can’t replace good customer service

At Lanes, we work with local councils, businesses and homeowners. People want to speak to a real person who can explain what’s happening and offer reassurance. AI can answer questions, but it can’t build trust the way a skilled professional can.

The Future of Work at Lanes: AI as a Tool, Not a Replacement

At Lanes Group, we embrace new technology - but only as a way to make our teams’ jobs easier. AI can help with things like:

• Mapping underground drainage networks so engineers can see problems before they arrive on-site.
• Optimising maintenance schedules to reduce emergency call-outs.
• Providing better data on drainage issues so repairs can be planned efficiently.

But these tools are here to help our workers, not replace them. The demand for skilled drainage engineers and driver-operators is growing, and AI won’t change that. As the UK’s towns and cities expand and infrastructure ages, there will always be a need for trained professionals who can solve problems, operate equipment and carry out essential repairs.

That’s why Lanes continues to invest in people - offering continual development and training, providing apprenticeship opportunities, and career progression for those looking to work in an industry where their skills will always be valued.

Looking for a Secure, Hands-On Career? Drainage Engineering Is the Answer

AI is reshaping industries and causing job displacement, but hands-on, skilled work remains at the heart of essential services like drainage. If you’re looking for a secure, long-term career in a field that will always need human expertise, Lanes Group has opportunities for you.

Since Lanes started out in 1992, we’ve grown to become the UK’s largest private drainage contractor, with 25 depots and thousands of staff. We are always looking for practical, hardworking people to join our team. Whether you want to work as a drainage engineer, operate high-tech jetting equipment, or specialise in CCTV drainage surveys, there’s a role for you here. If you're just starting out, our apprenticeship programmes provide hands-on training with real-world experience, helping you develop skills that will serve you for life.

AI may be shaping the future of work, but in industries like drainage, it’s people who get the job done. Explore our current job openings today and find a career that’s built to last.

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